Hans Hotels collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests needs. We endeavour to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfil special requests (e.g., health conditions that require special room accommodations).

Hans Hotels is fully committed to providing you with information about the collection and use of personally identifiable information furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it.

To ensure that your personally identifiable information is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e- mail address changes, or you wish to add an additional method for us to communicate with you).

Hans Hotels recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although ‘guaranteed security’ does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls, ‘firewalls” etc.

Refund & Cancellation policy
If the booking is cancelled within 72 hours prior of check in date – 1 night retention charges will apply. If cancelled prior to 72 hours from the check in date – NIL charges apply.

Child Policy

Child below 6 years will be complimentary without an extra Bed and child above 6 year will be considered as extra person in the room inclusive of extra Mattress.